build the support agent, then catch what it gets wrong
ai is answering your customers now. the customer service path teaches you to build those agents and spot the wrong answer before a customer does.
who this is for
you run or work in support, and ai already drafts replies, routes tickets, and answers customers. you need to understand what it's doing well enough to build it, monitor it, and trust it. this path gets you there.
what you'll be able to do
build a support agent that looks things up and answers with what it found. structure tickets into clean data your system can route. read what the agent actually did, and catch a wrong or off-policy answer before it reaches a customer.
the route, in order
start in support studio by defining safe ticket routes, escalation triggers, and review boundaries for a reply drafter. the shared builder spine supplies the data, agent, and evaluation skills that keep the workflow honest. self-paced; the full route is listed below.
how it works
no videos, no fizzbuzz. every step shows a small piece of ai-written code. you read it, predict what it does, find the bug, fix it, run it. it all runs in your browser.
where you end up
builds and monitors support agents, catches bad ai responses before customers do, routes and structures tickets with code.
free to start, no signup. plus unlocks every chapter at once; the free path moves through them in order. teams get progress visibility and role-fit rollout — see for teams.